Banks must think carefully about the changing needs of their clients, developing strategies that facilitate significant convenience in the lives of their customers. Merely following the global or even the local trends in the banking sector will not produce the best results for the particular customer segment of a bank. How well is the Commercial Bank of Ceylon geared to overcome the challenges facing the present banking industry ?
In this context we talked to the Chief Operating Officer of the Commercial Bank of Ceylon ,Mr. Sanath Manatunge recently.
Q:What are the biggest challenges banks are facing right now?
Rising Non Performing Loans (NPLs) are one of the main challenges that the Banks are encountering right now. In 2018, both the banking and non-banking financial services sectors experienced a substantial deterioration in asset quality with the gross non-performing ratios (NPL) of the banking sector rising to 3.4% as at end 2018 ……..
Read BMD September 2019 for more details…